Last updated: October 16, 2026
Order delivery
Orders typically arrive about one week after you place your order, including processing and shipping. This is an estimate, not a guaranteed arrival date.
Questions? Email hello@shopmodwell.com
Where we deliver
Our delivery service covers eligible street addresses in the 48 contiguous United States. It does not cover Alaska, Hawaii, US territories, APO/FPO/DPO addresses, PO boxes or destinations outside the United States. Delivery availability will be confirmed at checkout.
Shipping charges
Free standard shipping is available on eligible orders with a merchandise subtotal of US$50 or more after discounts and before tax. Below US$50, the available paid shipping rate is US$4.99. For purchases in another currency, the equivalent amount is determined at checkout. Delivery eligibility and any optional shipping upgrades are confirmed before payment.
Shipping charges, including any free-shipping offer that applies to your order, are displayed at checkout. Applicable sales tax and any optional delivery charge will be displayed before payment. We will disclose import charges before purchase or include them in the checkout total; we will not require customers to accept an undisclosed charge to receive an order.
Processing and delivery
Please allow approximately one week from placing your order to delivery. This estimate includes processing and transit time.
Delivery times may vary because of carrier delays, weather, customs processing or other disruptions. If we become aware of a delay affecting your order, we will contact you with an update.
Where orders come from
We use third-party suppliers and fulfillment partners. Products may ship directly from an overseas facility, including China, rather than from a warehouse operated by Orenlo. Orenlo remains your seller and your contact for order and delivery support.
Tracking and split shipments
When an order is dispatched, we will email its tracking details. Carrier updates may take up to three business days to appear. If there is still no update after that, contact us.
If an order needs more than one parcel, we will let you know and provide the available tracking details. We do not add an unagreed standard shipping charge for splitting an order.
If dispatch is delayed
If we learn that we cannot ship within the processing time stated for your order, we will promptly contact you with a revised dispatch date, if known, and a choice to agree to the delay or cancel for a full refund.
We seek your affirmative agreement to a delay. If we have neither shipped nor received your agreement by the stated dispatch deadline, we will cancel the unshipped order and refund it. If a revised date cannot be met, we will seek agreement again before that date. If you agree to wait without a definite dispatch date, you may cancel at any time before shipment.
For an unshipped order canceled because of a shipment delay, we issue the required full refund within seven working days. This includes amounts paid for the canceled merchandise and any related charges required to be refunded. We do not substitute store credit unless you freely choose it where permitted.
Late, lost or missing deliveries
Email us if your parcel passes the estimate stated for your order or the tracking information shows a problem. We will investigate with the carrier and fulfillment partner and provide an appropriate resolution. A confirmed lost parcel will qualify for a replacement or refund.
If a parcel has not arrived within 30 business days of your order, contact us to choose a replacement or refund unless you prefer to keep waiting. This additional commitment does not postpone any earlier remedy available under applicable law or another promise we made for your order.
If tracking says delivered but you cannot find the parcel, check the delivery location and with household members, then contact us. We do not automatically reject a claim solely because tracking says delivered.
Address changes and returned parcels
Check your address carefully before ordering. Email us promptly if it needs to change; changes may not be possible after dispatch.
If a parcel is returned because of an address error or unsuccessful delivery, we will discuss a refund or reshipment with you. Any additional postage caused by an address error must be disclosed and agreed before it is charged. You will not pay additional postage to fix an error made by Orenlo or its fulfillment partner.
Contact
Email hello@shopmodwell.com. We aim to reply within two business days, Monday through Friday, excluding public holidays. Your rights under applicable consumer law remain unaffected.